Grapher Privacy Policy
Last updated: April 7, 2025
Hi there, Grapher users
We get it reading a privacy policy isn't exactly thrilling. But we've worked hard to make this one clear, straightforward, and worth your time. This policy explains what information we collect, why we collect it, and how it's used to give you the best experience on Grapher, the platform connecting clients with talented photographers, videographers, photo editors, and video editors.
1. Who We Are
Grapher is a platform operated by Grapher, based in Texas, USA. Our mission is to connect clients with creative professionals in a seamless and secure environment.
Grapher
5604 Southwest Pkwy APT 2113, 78735 Austin, TX
Email: contact@grapherapp.com
2. Scope of This Privacy Policy
This policy covers all Grapher services whether you access us through our website or mobile app. If a feature or service has unique privacy terms, we'll let you know, and those terms will apply.
3. What Data We Collect
A. Information You Provide Directly
- Account Info: Name, email address, password, and any other sign-up details.
- Profile Details: For professionals portfolio content, service categories, equipment, profile image, external links, and cover images. For clients profile basics and optional info.
- Uploaded Content: Photos, videos, service listings, job postings, chat messages, and reviews.
- Payment Info: Billing details (e.g., transaction ID, payment method, currency).
- Support Interactions: Messages and support tickets submitted by you or about you.
B. Automatically Collected Data
- Usage Info: Interactions on Grapher, time spent on pages, actions taken, and communication logs.
- Device Info: IP address, browser, OS, mobile device type, crash reports, and cookies.
- Geolocation Data (with permission): Used to match services with nearby users or job locations.
4. Why We Collect and Use Your Data
| Purpose | Data Used | Why |
|---|---|---|
| Account setup & login | Account Info | To manage and secure your access. |
| Profile creation & discovery | Profile Details, Uploaded Content, Geolocation | To help clients and professionals connect effectively. |
| Service fulfillment | Uploaded Content, Communication Logs | To enable professional-client collaborations. |
| Payment processing | Payment Info, Transaction Records | To securely process transactions and commissions. |
| Customer support | Support Data, Technical Data | To help troubleshoot and resolve issues. |
| Marketing & research | Usage Info, Survey Responses (optional) | To inform you of new features and improve Grapher. |
| Security & legal | Any relevant data | To protect users, enforce our Terms, and comply with the law. |
5. Who We Share Your Data With
- Other Users: If you share content (e.g., a portfolio or job post), it may be publicly viewable by others.
- Vendors & Service Providers: For hosting, analytics, email, payment, support, or fraud prevention.
- Affiliates: To enhance Grapher services or for business/legal compliance.
- Legal Authorities: If required by law or for investigations related to safety or fraud.
- During Business Changes: Your data may be part of a transfer in the event of a merger or acquisition.
We do not sell your personal data.
6. International Data Transfers
Grapher operates globally. If you're outside the U.S., your data may be transferred and processed in the U.S. or other countries. We use appropriate legal mechanisms to ensure your data is protected.
7. Your Rights
Depending on your jurisdiction, you may have rights including:
- Access to your data
- Update or correction
- Deletion or deactivation
- Objection or restriction
- Consent withdrawal
- Portability
You can manage much of this through your Grapher account. For further help, reach out to us at privacy@snap-hire.com.
We may need to verify your identity before acting on your request.
8. Data Retention
We keep your data:
- For as long as your account is active.
- As needed to provide services or resolve disputes.
- As required by law (e.g., tax and legal obligations).
- For security reasons (e.g., preventing fraud or abuse).
After account deletion, we remove or anonymize your data unless we're legally required or allowed to retain it.
9. Children's Privacy
Grapher is not intended for users under 17 years of age. We do not knowingly collect data from minors. If you believe a minor is using our platform, please contact us.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, provide analytics, and support features like chat, login sessions, and location matching. You can adjust your cookie preferences in your browser settings.
11. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. If the changes are significant, we will notify you by email or in-app. Check this page regularly for the most recent version. Continued use of Grapher means you accept the revised policy.
12. Contact Us
Have questions? Want to exercise your rights or raise a concern? Reach out anytime:
Grapher / Grapher
contact@grapherapp.com